Rodzilla Rests Shipping Policy

Processing Times

• Orders are typically processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed the next business day.

• Custom or backordered items may require additional time — we’ll notify you by email if this applies.

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Shipping Rates & Methods

• We ship from our facility in Stillwater, Oklahoma (USA).

• Shipping costs are calculated at checkout based on weight, dimensions, and destination.

• Standard shipping is typically UPS.

• Expedited options (2-Day, Overnight) are available but will require the customer to call in the request. One of our team members will provide a shipping quote. If accepted a team member will send over an order to the customers desired email address for payment.

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Estimated Delivery Times

• Domestic (U.S. Lower 48 States): 2–7 business days depending on carrier and location.

• Alaska, Hawaii, and U.S. Territories: Shipping is available, but free shipping does not apply. Delivery times vary by location.

• International: 7–21 business days depending on customs and destination country.

Note: Delivery estimates are provided by carriers and not guaranteed. Weather delays, customs inspections, and carrier issues may affect delivery times.

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Free Shipping

• Free shipping promotions apply only to the contiguous United States (Lower 48 States).

• Orders shipping to Alaska, Hawaii, or U.S. Territories do not qualify for free shipping and will be charged carrier rates.

• Free shipping, when available, applies to standard ground service unless otherwise stated.

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Order Tracking

• Once your order ships, you’ll receive a confirmation email with tracking information.

• You can track your package using the link provided in your email.

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International Shipping

• Customers outside the U.S. are responsible for all customs duties, taxes, and fees imposed by their country.

• These charges are not included in the shipping cost at checkout.

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Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours with photos of the packaging and product.

• For lost packages, please contact the carrier directly. We’ll assist where possible to resolve the issue.

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Shipping Address Policy

• Please double-check your shipping address at checkout.

• We are not responsible for delays or losses caused by incorrect or incomplete addresses.

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Questions

If you have questions about shipping or need assistance with an order, contact us:
📧 info@therodzilla.com
📞 (580) 309-8080